Terms of service

Terms & Conditions

These Terms & Conditions apply to purchases made through the Casa Solaro online store, operated by Casa Solaro.

Article 1 – Identity of the Business

Casa Solaro Kvk: 94589216
Keurenplein 41, C1342 1069CD Amsterdam The Netherlands

Email: info@casasolarohome.com

Article 2 – Applicability

These Terms & Conditions apply to all offers, orders, and agreements concluded through the Casa Solaro website. By placing an order, the customer agrees to these terms.

Article 3 – The Offer

We strive to provide accurate and complete product descriptions. All images and product information are presented as accurately as possible. Minor variations may occur due to display settings or product updates.

All offers are subject to availability and may be changed or withdrawn at any time.

Article 4 – The Agreement

An agreement is formed once an order is placed and confirmed via email. We reserve the right to refuse or cancel orders in cases of suspected fraud, incorrect information, or product unavailability.

Article 5 – Pricing

All prices displayed on the website include applicable taxes unless stated otherwise. We reserve the right to correct pricing errors at any time.

Article 6 – Payment

Payments must be completed at the time of purchase through the available payment methods. Transactions are processed securely.

Article 7 – Delivery

Orders are processed within 1–2 business days.

Delivery typically takes 5–8 business days, depending on the destination. In exceptional cases, delivery may take longer, but will not exceed 30 days.

If an order cannot be fulfilled or is delayed significantly, the customer will be notified and offered a suitable solution.

Article 8 – Right of Withdrawal (Returns)

Customers have the right to return their order within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in original condition

• All accessories must be included

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

To initiate a return, contact: info@casasolarohome.com

Article 9 – Refunds

Once a returned item is received and inspected, refunds will be processed within 5–7 business days. Additional processing time may apply depending on the payment provider.

Article 10 – Defective or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.

Article 11 – Liability

Casa Solaro is not liable for indirect or consequential damages arising from the use of products.

Total liability is limited to the purchase value of the product.

Article 12 – Complaints

Complaints must be submitted via email within a reasonable time after the issue is identified. We aim to respond within 48 hours.

Article 13 – Governing Law

These Terms & Conditions are governed by the laws of The Netherlands.

Any disputes shall be handled by the competent courts in The Netherlands.

Article 14 – Delivery Confirmation

Delivery confirmation provided by the shipping carrier serves as proof of delivery and fulfillment.

Article 15 – Changes to Terms

We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website.